Returns & Refunds Policy

 

Thank you for choosing InnovarHome. We are committed to ensuring your complete satisfaction with your purchase. If you are not fully satisfied, you may return eligible items in accordance with the terms outlined below.

Order Change/Cancellation

• Orders may be canceled or modified at no charge before the order has shipped.
• If you need to change or cancel your order, contact us  [support@innovarhome.com] ASAP. You can reply directly to your order confirmation email. If the order hasn't been shipped, we're happy to accommodate you.

• Once an order has shipped, is marked as fulfilled, or has been handed to the carrier, the order can no longer be canceled for free. If you request cancellation after shipment, or request interception/return before delivery, a 20% handling and interception fee will be deducted from the refund. If any actual carrier, redirection, storage, re-delivery, or recovery charges are incurred, those costs may also be deducted from the refund.

30-Day Return Window

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. For example, if your order tracking indicates delivery on the 1st, you must request a return or exchange by the 30th.

After 30 days, unreturned items are not eligible for a refund or exchange.

To qualify for a return, items must be:

• Unopened, unused, unassembled, and free from wear, stains, or damage
• Returned in their original InnovarHome packaging (including all tags, labels, and protective covers)
• Complete with all included accessories and assembly hardware

How to Initiate a Return

1. Submit a Return Request
   Email [support@innovarhome.com] . Provide your order number, item(s) to be returned, and a brief reason for return.
2. Receive Return Authorization
   Once your request is approved, we will issue an RA number and provide instructions for shipping the item(s) back to our warehouse.
3. Prepare Your Shipment
   Pack the item(s) securely in original packaging. If the original InnovarHome box is unavailable, use a comparably sized box with adequate cushioning.
4. Clearly mark the RA number on the outside of the box

Return Shipping & Fees

Non-Quality Issue Returns

• If you are returning an item for any reason other than a manufacturing defect (e.g.,“changed my mind,” “does not fit,” or “no longer needed”), a 20% restocking fee (based on the original order amount).
  
• Return shipping / pickup charges are the customer’s responsibility unless otherwise stated.
• If the original packaging is missing, damaged, or insufficient for safe return, an additional reconditioning or repackaging fee may apply, or the return may be declined if the item cannot be safely transported back.

Quality Issue Returns (Defects or Damage in Transit)

If your item arrives damaged, defective, or incomplete, please contact us as soon as possible and no later than 7 days after delivery for transit damage claims.

For approved quality issues, we will cover the return shipping or pickup cost and provide, at our discretion:

replacement parts,
repair,
replacement item, or
refund.

No restocking fee will be charged for verified quality issues.

Inspection & Refund Processing

Inspection

Once we receive your returned item(s), our Returns Team will inspect the condition and verify that all components are included.

Refund Issuance

Refunds are issued to the original method of payment within 5–7 business days after inspection.You will receive an email notification when your refund has been processed.

Non-Returnable Items

• Items not in their original condition, incomplete, or returned after the 30-day window
• Custom-configured or bespoke products (unless defective)
• Clearance or final-sale items explicitly marked as non-returnable on checkout

Contact Us

For any questions about our return policy or to start a return, please contact:

Email: support@innovarhome.com

We appreciate your business and are here to help ensure a smooth return experience. Thank you for choosing InnovarHome.